| 1. Order processing time for shipping. - All orders will be called by the customer service department to confirm the order information within 24 hours of placing the order. - Orders will be packed and shipped within 1-2 days right after confirming order information. - Orders cannot be shipped or delivered on Sundays or public holidays. - If the processing and shipping process is interrupted and delayed, we will notify you again via email or phone. |
| 2. Working time. - All days of the week from Monday to Saturday. |
| 3. Shipping fee. a. For orders in the inner city of Da Nang - Hoi An. - Free Ships. b. For orders in other provinces and cities. - Free shipping with all orders over 4 million VND. - Orders under 4 million VND, shipping costs are calculated according to the unit of Ship - Cod associated with Da Bao leather. |
| 4. Shipping time. - 24h to 48h for orders in the inner city of Da Nang - Hoi An. - From 3-5 days with orders from other Provinces and Cities. - Delivery time may be longer than expected in case of force majeure beyond our control such as: strike, natural disaster or severe flood...etc. - When the order is delivered later than the expected time, contact Da Bao leather customer service via Hotline: (+84) 0935 426 683 / 0932 539 899 - We will check and handle this issue in the next 1-2 working days. |
| 5. Notes when receiving goods: - Bao Leather encourages customers to check the external condition of the package and product before payment to ensure that the product is delivered with the correct type, quantity, color according to the order and external condition. unaffected (torn, scratched, dented, wrinkled). When detecting a product with a problem, please sign to confirm the product status with the delivery staff and immediately notify the customer care department of Da Bao leather via hotline (+84) 0935 426 683 / 0932 539 899 or email: leather.ha@gmail.com for timely processing. - The shipping service of Da Bao leather will be responsible for the product and risks such as loss or damage of the product during the transportation from Da Bao leather warehouse to the customer. - When the product is delivered, the product must be still in its original condition, intact, sealed, no signs of opening, ... full documents of Da Bao leather, if customers find it abnormal, they can refuse to receive it. goods and immediately contact Da Bao leather's customer care department via hotline (+84) 0935 426 683 / 0932 539 899 or email: leather.ha@gmail.com for the fastest processing.. - After the customer has signed to receive the goods and does not make any notes or comments about the goods, Da Bao leather is not responsible for dealing with return and exchange requests because of damage, scratches, broken, dented, wrong goods from the customer later. - Leather Bao leather commits that all products sent to customers according to orders are genuine, 100% new and are guaranteed genuine according to the company's policy. |
| Leather Bao leather team would like to sincerely thank you, brothers and sisters and friends for buying and supporting our genuine cowhide products. Best regards! |
